PRIVACY POLICY

This Privacy Policy explains how Auto Locksmith Wiltshire collects, uses, protects and discloses your personal data when you visit autolocksmithwiltshire.co.uk or use our services.

1. Data Controller

Auto Locksmith Wiltshire
Warminster, Wiltshire, UK
Phone: 01985 800 420
Email: aceautolocksmith@hotmail.com

2. Data We Collect

We collect personal information you provide when contacting us or requesting a quote or service. This includes:

• Name
• Contact details (phone number and email)
• Vehicle information where required
• Location and service details
• Any additional information you volunteer when requesting service

We may also automatically collect website usage data including IP address, browser type and pages visited using cookies and analytics tools.

3. How We Use Your Information

We use personal data to:
• Provide and manage your locksmith service request
• Respond to enquiries and communicate about bookings
• Provide emergency assistance where requested
• Process payments where applicable
• Improve our services and website functionality

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:
• Contract performance (to provide services requested)
• Legitimate interests (to operate and improve services)
• Consent where given (e.g. marketing emails if opted in)

5. Disclosure of Your Data

We may share your personal information with:
• Service partners and subcontractors where necessary to fulfil a service
• Legal or regulatory authorities if required by law

We do not sell, rent or trade personal data with third parties for marketing purposes.

6. Data Storage and Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or alteration. Personal data is retained only as long as necessary to fulfil the purposes described or comply with legal obligations.

7. Cookies and Tracking

Our website may use cookies and similar technologies for analytics and performance tracking. These can be managed or disabled through your browser settings.

8. Your Rights

Under UK data protection law, you have rights including:
• Access to personal data held about you
• Correction of inaccurate data
• Request deletion or restriction of processing
• Object to processing where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at aceautolocksmith@hotmail.com.

9. Marketing Communications

If you opt in to receive marketing communications, you may opt out at any time by contacting us directly or using the unsubscribe option in the communication.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. Updated policies will be posted on the website with an effective date.